Legal
Effective date: July 2026
Privacy Policy
Network Bridge Solutions Ltd ("NBS," "we," "us") is committed to protecting the privacy of everyone who visits our website or engages with our services. This policy explains what personal data we collect, why we collect it, and what we do with it.
We are registered in England and Wales (company number 04739778) with our registered office at Handel House, 95 High Street, Edgware, Middlesex, HA8 7DB.
For any questions about how we handle your data, contact our Data Protection Contact at privacy@networkbridge.co.uk.
What data we collect
When you visit our website, we may collect:
- Pages visited, time spent, and referral source (via analytics tools)
- How you interact with our pages, including mouse movements, clicks, and scroll behaviour (via session recording and heatmap tools — sensitive content such as passwords and payment fields is automatically masked)
- IP address (anonymised where possible)
- Browser type and device information
- Cookie preferences
When you contact us, we collect:
- Your name, email address, phone number, and company name
- The content of your message
- Any information you choose to share during a discovery call or subsequent conversations
When you become a client, we collect additional information necessary to deliver managed IT services, which is governed by our service agreement rather than this policy.
Why we collect it
We process personal data for the following purposes, each with a lawful basis under UK GDPR:
- To respond to your enquiry — legitimate interest and, where applicable, performance of a contract
- To understand how visitors use our website — legitimate interest in improving our site and content
- To understand how visitors interact with our pages — consent (for behavioural analytics tools that set non-essential cookies)
- To send relevant information about our services — legitimate interest, with an easy opt-out on every communication
- To meet our legal obligations — including record-keeping and regulatory compliance
We do not sell personal data. We do not use personal data for automated decision-making or profiling.
Call recording
When you telephone us, your call is recorded, and may be transcribed. We do this to handle your enquiry accurately, keep a record of what was discussed, and improve our service. Recordings and transcripts are stored securely and kept for 3 months, after which they are deleted automatically. We process them under our legitimate interests; you can object, ask what we hold, or request deletion at any time by emailing privacy@networkbridge.co.uk
Who we share it with
We share personal data only with trusted service providers who process it on our behalf, under appropriate contractual protections. These include:
| Provider | Purpose |
|---|---|
| Microsoft (Microsoft 365, Azure, Clarity) | Email, cloud infrastructure, identity management, website behaviour analytics |
| ConnectWise | Service management and ticketing |
| IT Glue | Technical documentation and routing |
| Rewst | Workflow automation |
| GlassHive | CRM and prospect communications |
| Vercel | Website hosting and anonymous, cookieless site analytics |
Microsoft Clarity records anonymised visitor interactions (clicks, scrolls, mouse movements) and generates session replays and heatmaps. Clarity automatically masks sensitive content. Microsoft may use anonymised data to improve its products and services — this does not include personally identifiable information. For details, see the Microsoft Privacy Statement.
All processors are bound by data processing agreements. We review our processor list periodically and maintain contracts that meet UK GDPR standards.
We may also disclose personal data where required by law, regulation, or court order.
How long we keep it
- Website analytics data — 26 months from collection, then deleted
- Behavioural analytics data (Clarity) — Behavioural analytics data collected through Microsoft Clarity is retained for a limited period. Microsoft states that Clarity data is retained for webmaster access for up to 30 days. Where a visitor asks us to delete data associated with their visit, we will assess the request and take reasonable steps where technically possible.
- Enquiry data (non-clients) — 24 months from last contact, then deleted unless you become a client
- Client data — retained for the duration of the service agreement plus 7 years to meet legal and regulatory obligations
- Cookie consent records — 12 months, then re-requested
Where your data is stored
Your data is primarily stored within the UK and European Economic Area. Some processors (notably Microsoft and ConnectWise) may process data in the United States under appropriate safeguards, including Standard Contractual Clauses and UK International Data Transfer Agreements.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate data
- Delete your data (where we have no ongoing legal reason to retain it)
- Restrict or object to processing in certain circumstances
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, email privacy@networkbridge.co.uk. We will respond within 30 days.
If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We will update this policy when our practices change. The "last updated" date at the top will always reflect the most recent version. We do not notify visitors of minor wording changes, but any material change to how we use personal data will be communicated clearly.
Terms of Service
These terms govern your use of the Network Bridge Solutions Ltd website at networkbridge.co.uk. By using this website, you accept these terms. If you do not agree with them, please do not use the site.
Managed IT services provided by NBS are governed by separate service agreements, not these website terms.
About us
Network Bridge Solutions Ltd is a private limited company registered in England and Wales.
- Company number: 04739778
- Registered office: Handel House, 95 High Street, Edgware, Middlesex, HA8 7DB
- SIC code: 62020 — Information technology consultancy activities
Use of this website
You may use this website for lawful purposes only. You must not:
- Use the site in any way that breaches applicable law or regulation
- Attempt to gain unauthorised access to any part of the site, server, or connected systems
- Introduce malicious code or conduct any form of cyber attack
- Reproduce, duplicate, or redistribute website content without our written permission
Intellectual property
All content on this website — including text, images, illustrations, design, and layout — is owned by Network Bridge Solutions Ltd or used under licence. You may not reproduce, modify, or distribute any content without prior written consent.
The NBS name, logo, and branding are trademarks of Network Bridge Solutions Ltd.
Content accuracy
We make reasonable efforts to ensure the information on this website is accurate and current. However, we do not guarantee that all content is complete, accurate, or up to date. The content is provided for general information only and does not constitute professional advice.
Nothing on this website should be interpreted as specific IT, security, or compliance advice for your organisation. For advice tailored to your situation, contact us directly.
Enquiries and contact form
When you submit an enquiry through our contact form, you are requesting that we contact you to discuss our services. Submitting a form does not create a contractual obligation on either party.
We aim to respond to all genuine enquiries within one working day. We reserve the right not to respond to messages that are irrelevant, automated, or abusive.
Links to other websites
This website may contain links to external sites. We are not responsible for the content, privacy practices, or availability of any linked website. A link does not imply endorsement.
Limitation of liability
To the fullest extent permitted by law:
- We accept no liability for any loss or damage arising from your use of this website
- We are not liable for any indirect, consequential, or special loss
- Our total aggregate liability in connection with this website, whether arising from one or more claims, shall not exceed £100.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.
Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to these terms
We may update these terms at any time. Continued use of the website after changes are posted constitutes acceptance of the revised terms.